Presentation Skills

Many of us are able to speak in front of a group, but how many of us can actually influence or motivate a group or an individual to act? This course is designed to help participants compete successfully in a world where presenting yourself and your message effectively is a must!

Today’s highly competitive business climate demands that professionals be able to express themselves and their ideas skillfully and succinctly. These are the professionals who will be able to make the sale, close the deal, develop lasting client relationships and speak memorably and with impact.

Emotional Intelligence: The Key to Service Excellence

Emotional Intelligence is defined as a set of competencies that demonstrate the ability one possesses to recognize his or her behaviors, moods and impulses. It also includes the ability to most effectively manage these behaviors, moods and impulses in any given situation.

This training module provides the tools needed to be emotionally intelligent in a leadership or team role. A leader/team member with high emotional intelligence can manage their own impulses, communicate effectively with others, manage change productively, demonstrate accountability, solve problems, and not allow complaining or excuses to get in the way of addressing issues even in the face of conflict.

This training module focuses on the Four Key Competencies of Emotional Intelligence: Self-Awareness, Self-Management, Social Awareness and Relationship Management.

Individualized Training

SpeechComm offers individualized training in any one of the training modules offered for group settings. Often, clients will identify key team leaders or players who would benefit from such individualized training. In such cases, training materials and approach are customized to meet a particular individual’s role-driven needs.

Media Training

The focus of this training module is to analyze all traits which impede clarity and interfere with a speaker’s message when engaging with the media. The essence of a speaker’s message is always of utmost importance. However, when interacting with the media, visual and non-verbal communication is of equal importance. This training module, focused specifically on how best to engage with the media, will outfit attendees with the skills necessary to present with style, while communicating substance.

Attendees will learn to fine-tune formal and informal media-centric communications in a variety of settings: one-on-one, in small groups, as part of a panel and before a large audience. Covered in this training will be honing effective interview skills, learning to speak in informative and engaging sound bites, asserting control over the tempo and breadth of an interview, and how best to present oneself and one’s message in a panel setting.

Maximizing Media

The means and methods of connecting with your clients and customers via the advanced media techniques such as video and audio grows more accessible and abundant with each passing business cycle. In this training module, SpeechComm instructors will put to use their decades of involvement in the creation of various forms of media to evaluate how best to maximize each option’s impact. We’ll cover everything from crafting a tight, comprehensive message to leaning how to present on video or in audio—via podcasts or radio interviews--in a way that is both personable and professional. The skills explained and employed in the Maximizing Media trainings can be equally effective for an internal or external audience.

Customer Service Excellence

The Customer Service Excellence training modules focus on the identification, understanding, and use of the three primary listening styles and on the communications skills needed to minimize barriers, misunderstandings and defensiveness. At the same time, this module trains attendees in the importance of, and impact made by, vital non-verbal communications—as well as the skills required for effective listening.

We cover how smooth day-to-day customer service functioning is dependent on several factors: the cooperative responses of others, your team’s ability to connect with your customers, and identifying and resolving client/customer concerns while enhancing and ensuring a positive relationship with all touch points.

Customer service excellence is the basis for success and sustained growth for any organization. This training course goes beyond satisfaction and strives to turn every client or customer into a Brand Ambassador thanks to the superior levels of service delivered by your customer service representatives. Participants will come away from this training knowing how to build valuable relationships with all customers, both internally and externally.

Train the Trainer

Participants in this training will learn and understand the most useful traits, methods and characteristics for effective training. You'll also discover the differences between coaching, mentoring and training, as well as the necessary correlation among all three. This training module consists of lecture, case study, and interactive group discussion and analysis. Participants will learn how to analyze a performance issue and learn about the various innovative approaches to address it by employing superior communication and listening skills.

Advanced Management Communication

A manager's success is dependent, in large part, on the team around him or her. This course will provide useful and practical communication tools to improve overall supervisory, management and leadership effectiveness. Front line, mid-level, and senior level managers are the driving force for improving performance, productivity, quality and innovation in today's organizations. Whatever challenges, pressures and opportunities you face, this course will provide you with the communication skills and tools for success.

Effective Social Media Outreach

This training session focuses on understanding the differences between and optimal uses of each of the most popular and relevant social media platforms. We will concentrate on learning how to use social media to build and maintain positive brand equity and create active and engaged brand ambassadors. Topics that are covered in this training include: Communicating in a unified organizational voice—even in one-to-one exchanges--across the full array of social media platforms and blogging to encourage dialog, not to just to recite a monologue of corporate-speak.

Crafting Elevator/Mission Statements

Both “elevator statements” and Mission Statements have become ubiquitous in the modern work place. But both are often misunderstood or confused with one another. This training module will delve into the use and appropriate application of each. We will discuss how to craft both elements of corporate description and purpose in a way that is informative, yet informal and accessible. 

By employing tested and proven questioning regarding company goals, culture, and brand aspirations, we’ll arrive at an elevator statement and Mission Statement that clearly and accurately reflects your company and your team.